FREQUENTLY ASKED QUESTIONS
Q: Do I get tracking info? Where can I find it?
A: Once your order ships, we’ll send you an automated shipping confirmation email that includes your tracking number and a link to your order shipping carrier (if available)
Q: I have a size question, how do I ask it? A: Our shop staff are selling our brands and styles day in and day out (you should visit) - they know the fits and the sizes like nobody else. Shoot us an email here- info@therockabillyshop or use the 'contact us' form here- https://therockabillyshop.com/pages/contact and we will do our best to answer it.
Q: My item was purchased on sale, can I return it? A: Sale items are not eligible for return or exchange, please choose your size carefully. Email us for fit advice or check our size charts prior to ordering. Any item at reduced pricing is considered a sale item.
Q: My item is a preorder, how long will it take to arrive? A: Preorders may have an estimated date of arrival. We work with our suppliers to provide the most accurate NZ arrival dates we can. If you order an instock item with your preorder item, your order will be held until your preorder item arrives. If you require your in stock item immediately please place separate orders.
Q: When will I recieve my order? A: Once we receive your order and payment, in stock items are shipped within 1-2 days. Our shipping partners deliver within 1-3 days, rural delivery another day or two. If you haven't received your order within 5 days please contact us. Failure to contact us within 10 days will void any claim for lost, stolen or wrongly delivered parcels. This is a directive enforced by our shipping partners.
Q: Can I pick up instore? A: Yes, you can pick up instore. You will be notified by email when your 'click and collect' is ready.
Q: Do you offer a size exchange service? A: Unfortunately, due to the rate at which our items sell online we are unable to offer exchanges but we can arrange an online credit for you to purchase the item in your preferred size should it be available or feel free to purchase something else online.
Q: I want to pay by Bank deposit, can I do this? A: Please contact us for bank account details, we will place your order for you and send the bank details via email.
Q: How do I return an item. A: If your full priced item has been approved for return, please courier at your cost to the address on your delivery docket. Tracked courier is safest. We are not responsible if your item does not reach us.
Q: I have been sent the wrong item, now what? A: Firstly, apologies for that! We will send you a return courier label via email to return the item to us and then ship the correct item to you at our cost.
Q: I have a faulty item. A: Our apologies for that! We will do our best to replace or repair and if we cannot and there is nothing else you may like, this is an instance we we will provide a refund or store credit if you are a regular shopper with us and would prefer that option.
Q: Do you deliver internationally? A: Yes and no! We do ship to Australia every item except Hot Chocolate Design for which our selling contract is NZ only. If you are enquiring from another country, please contact us as this is not available automatically but can be done.
Q: How do I purchase a Gift Voucher? A: Gift vouchers may be purchased on our website, you will receive these by email with redemption codes to print or email your recipient. Check your spam :) Our online Gift Cards may be redeemed online or instore. We do issue 'paper' Gift Vouchers in store which may only be redeemed in store.
Q: I purchased from you at a Car Show and have changed my mind. Can I return it? A: No, purchases at shows/expos/festivals are final sales. We don't acccept returns for change of mind or failure to try on.